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“Knowledge management is the process of transforming information and intellectual assets into enduring value. It connects people with the knowledge that they need to take action, when they need it.”
Several trends will shape the field of knowledge management in the near future. 1) Emerging technology solutions- will become easier and with faster technologies being developed everyday, we will need to keep up. 2) The convergence of knowledge management with e-business. The trend toward portals as the technology tool of choice for knowledge leads to this Keeping data on-line will become the norm. 3) The movement from limited knowledge management projects to move enterprise wide projects. More knowledge=more development. 4) Increasing use of knowledge management to enhance innovation. 5) Increasing use of tacit knowledge (rather than explicit knowledge).
The U.S. Office of Personal Management characterizes leaders and KM by saying, “leaders must assume responsibility for the development of future leaders as coaches, mentors, teachers, and most of all, exemplars within and without leadership development programs.”
“The Leadership and Knowledge Management system focuses on identifying and addressing agency leadership competencies so that continuity of leadership is ensured, knowledge is shared across the organization, and an environment of continuous learning is present.”
I found this article on the BBC News about how there is a profession for writing blogs for corporations who are interested in getting their company name and product out there. It kind of sounds like a marketing gimmick for corporate leaders. This profession is known as “digital marketing consultants” who write blogs that anyone can read.
Check it out, it sounded interesting to me.
http://www.bbc.co.uk/blogs/technology/2008/03/the_business_of_blogging.html
http://money.cnn.com/news/newsfeeds/articles/marketwire/0365905.htm
eGain Communications Corporation is a provider of the industry’s top-rated customer service and knowledge management software for in-house or on-demand deployment. It was announced that KMWorld named eGain to the 2008 list of “100 Companies that Matter in Knowledge Management.” Used primarily for customer service and support through multichannel contact centers and self-service, eGain’s knowledge management software offers comprehensive capabilities for knowledge capture, adaptive content management, easy integration with existing enterprise content assets, and flexible information access through dynamic frequently asked questions, and many other factors.
A couple of weeks ago I told you about the program that Google offers as a kind of group knowledge sharing space.
I am currently using Google Docs, and am really enjoying it. For another class, we have to give a team presentation and we decided to you it to reduce the amount of time that we had to meet in person and set up meeting times, which was inconvenient for us all. On Google Docs we all were able to start accounts and set up a PowerPoint presentation. Each person can contribute to the PowerPoint: adding and changing slide where needed. It’s actually pretty cool. We are able to see when someone makes a revision and other different features. BUT THAT’S NOT IT!
When my team member sent me an email link of the PowerPoint (she is the creator, so has more control) I was able to paste it to a new tab. It sent me to our document with a side panel that we could chat on line, about our presentation; giving feedback and advice to each other on our perspective parts.
I encourage everyone to try it out!! This is really working for us, and has reduced a lot of stress from having to find time to meet which is not always easy.
After class I was able to find the Googles online site I was talking about. It is called Google Docs, and it is a place where people can come on and share and collaborate messages online. I think that this is kind of similar to what we were talking about at the end of class. I have not used it yet, but do plan to. Hope you all check it out. You can search it through Google as “Google Docs” or docs.google.com
Janice
After doing my case study presentation, I took a step back and decided to think about all of the ways that a know-how database could be beneficial to the Westminster College community. Creating a know-how database would definitely open the flow of knowledge among students and faculty and staff members. Students could put on their know-how 1) textbooks that they found helpful for a specific class, 2) different search engines that worked well, with accurate information, 3) help unclear questions posed by the teacher, and 4) start a discussion forum for classes on knowledge that were personally gained.
Faculty and staff could introduce a know-how database by 1) giving teachers access to different forms that are hard to come across, 2) give book recommendations to other teachers, 3) guest presentation speakers who they thought were worth bringing back to campus, or 4) giving new professors advice on etiquette and protocol and how to deal with the unknown for classes.
Know-how’s can be very important in college life because the share of knowledge is would give immediate results and help others know vital information that the whole college can benefit from.
